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Privacy Policy

Who we are

Total HRM is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This policy explains how we collect, use, disclose and otherwise handle personal information relating to individuals or businesses. The policy also explains how you request access to and correct the personal information we hold about you. It also outlines how you can complain about any suspected privacy breach. Nothing in this privacy policy limits any of our other obligations under law.

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include names, current and previous addresses, telephone numbers, e-mail addresses, details of your business and other information we require to perform our services for you.

Personal information entered into the Total HRM systems will not be used or disclosed by us, except as authorised by you to perform our services for you. Access to this information by third parties can only be granted by you unless we are legally compelled to provide the information.

If you choose not to provide personal information, we may not be able to provide the services you require at an acceptable standard.

We may collect personal information:

  • from the information supplied by you or your organisation
  • in verbal and written communication with you and other employees of your organisation
  • from third parties including customers, contractors, consultants, related companies or your representatives
  • via our website www.totalhrm.com.au
  • from publicly available sources of information
  • when we are required to do so by law
  • from our own records.

Where Total HRM collects your personal information, we will take reasonable steps to notify you of:

  • the purpose for which we are collecting the information
  • the third parties to whom we may disclose the information of that kind.

Total HRM will only collect sensitive information where it is reasonably necessary for our core functions or activities.

Total HRM will enable you to access our website, make general enquiries or complete surveys without having to identify yourself.

Unsolicited personal information is personal information we receive that we have taken no active steps to collect. If the information we receive is not required for the business to perform one or more of our services or activities, the business will destroy or de-identify the information as soon as practicable.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information, we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.


When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • for the primary purpose for which it was obtained
  • for a secondary purpose that is directly related to the primary purpose
  • with your consent; or where required or authorised by law.

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Website cookies when using the internet

Most internet browsers are set to accept cookies. You can adjust your internet browser settings so that your browser rejects cookies, or to notify you when they are being used. Rejecting cookies may limit the functionality of our website.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Personal Information

Your personal information may be used by us or our associates to:

  • provide products and services to you
  • collect payments and to administer your account
  • promote our other products and services to you
  • provide you with updated or new information about our products and services
  • for the development of existing and new products and services
  • maintain and update our infrastructure and systems.

In providing our products and services, or collecting and using your personal information, your personal information may be disclosed to third-party organisations including:

  • information technology service provider
  • conference or event organisers
  • marketing, printing and communications agencies
  • mail, freight and courier services
  • our legal, accounting or other professional advisors
  • regulatory, government and other authorities as required by law
  • where agreed to our partners and sponsors to enable them to provide information about their products and services.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

You can also help to protect the privacy of your personal information by keeping passwords secret and by ensuring that you log out of our website when you have completed your transactions. If you become aware of any security breach, please contact us as soon as possible.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Total HRM is not responsible for the privacy or security of third-party websites that you access via links on the Total HRM website.

Access to your Personal Information

You may access the Personal Information we hold about you and update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Total HRM will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

If we refuse your request, or if we refuse to give you access in the manner you requested, the business policy is to provide you with written confirmation of the reasons for our refusal and the available complaint process.

Members can access and update their contact details by logging in to the member only area of the website. For any personal information that can’t be accessed and corrected through the website please contact our head office.

Maintaining the Quality of your Personal Information

It is important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

If you have a complaint about how we have collected, stored or used your personal information, please contact Total HRM. We will endeavour to deal with your complaint and take any steps necessary to resolve the matter within 10 business days of receiving the complaint. If your complaint is unable to be resolved within 10 business days, we will advise you in writing, including letting you know when we expect to provide our response.

If you are unhappy with our response, you can refer your complaint to the Office of the Australian Information Commissioner.

Please contact Total HRM (details below) if you have any queries about the personal information that the Business holds about you or the way we use or disclose that personal information.

Contact Us

By Mail: PO Box 638 Albury NSW 2640

By Email: info@totalhrm.com.au

By Phone: 1800 868 254

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