Coaching
1:1 Coaching for Leaders & Executives
Personalised coaching gives leaders a safe, confidential space to reflect, reset and refine their leadership approach. We work with executives, business owners and senior leaders to:
- Clarify goals and align personal leadership style with organisational objectives
- Build confidence in decision-making, delegation and communication
- Navigate complex workplace challenges, change and conflict
- Strengthen resilience and emotional intelligence for sustainable performance
One-to-one coaching is flexible and tailored, ensuring that every session addresses the leader’s current challenges and future aspirations. Our coaching services are charged at between $320 - $450 + GST per hour.
Coaching for Managers & Staff
We can work with one or more of your team members to further their skills and knowledge and map a path for growth. This might involve strengthening their emotional intelligence and resilience at work, or developing their leadership capacity.
We can also coach employees who are experiencing issues with a co-worker or manager to help them reach a positive outcome. Our coaching services are charged at between $320 - $450 + GST per hour.
We take the stress out of managing your underperforming team members with performance coaching services. Through this coaching we may identify that someone is the wrong fit for their current role, or for that workplace in general. If so, we can help with possible recruitment or outplacement to move them into a role that’s right for them, and bring a more suitable person into that position.
For help with frameworks, documentation and managing underperforming staff in line with Fair Work requirements, visit our Performance Management page.
Leadership Development Programs: Total Leadership Series
Leadership isn’t one-size-fits-all. That’s why we offer structured programs, including our signature Leading Others series designed to support leaders at different stages of their journey. These programs combine group learning, reflection, practical tools and real-world application.
Program outcomes include:
- Stronger self-awareness and personal leadership style
- Improved communication, influence and conflict management skills
- Strategies to build trust and psychological safety within teams
- Tools to lead change, drive performance and embed culture
Programs can be delivered in-house, at our Training Space, or tailored for specific organisational needs. They are engaging, practical and designed to create lasting behavioural change.
Workplace Resilience and Wellbeing
Research shows that investing in employee wellbeing doesn’t just benefit your people – it improves your business bottom line too. A happy, healthy workforce is a productive workforce. The more resilient employees are, the better equipped they are to deal with change or tough times.
But when it comes to boosting the wellbeing, resilience and productivity of your people, where do you start?
The Wraw (Workplace resilience and wellbeing) Index is a world-first tool to measure employee resilience and its impact on wellbeing. It gives you a snapshot of your workforce’s resilience and recommends strategies for increasing that resilience.
Total HRM is proud to be one of the first Australian businesses accredited by Wraw and the only Master Practitioners in Australia.
HOW DOES IT WORK?
Online questionaire
Wraw uses an online questionnaire to assess someone’s inner drive, flexible thinking, relationship building skills and capacity to persevere in challenging times.
Personalised report
After the questionnaire is completed you’ll receive a personalised report for each individual. This shows how greatly they feel the effect of pressures, challenges and adversity. The report includes strategies for strengthening the personal resilience of each person. Team and leadership reports are also available.
Next steps
The Wraw reports provide your organisation with tangible, valuable data that can help you better support your employees and foster a culture of healthy high performance.
Dominance, influence, steadiness & conscientiousness (DiSC)
Everyone is different – and that can be both wonderful and frustrating, especially in the workplace!
DiSC is an assessment tool that helps people better understand themselves and how they react to situations, in order to improve workplace communication, teamwork and productivity.
DiSC is an acronym for the four main personality types identified in the assessment: Dominance, Influence, Steadiness and Conscientiousness.
DiSC is included as part of our Recruitment service. We can also conduct a DiSC assessment for existing people in your workplace.
WHAT OUTCOMES CAN I EXPECT?
The simple text involves answering a series of questions to determine which is your dominant trait - Dominance, Influence, Steadiness or Conscientiousness.
The results give your team members an insight into what motivates them, how they solve problems and what causes them to feel stress. It also helps them understand how their personality and work style may differ from the people they work with.
This self-awareness can lead to improved teamwork and better professional relationships, and turn destructive conflict into a positive, productive tool.
Genos - Emotional Intelligence
A workplace full of people is a workplace full of emotions! And those emotions impact our lives, our work and the people around us. That’s why leading organisations worldwide are investing in their teams’ emotional intelligence.
Genos EI is a research-based survey designed to measure emotional intelligence in the workplace. Total HRM is a Genos EI Certified Practitioner.
Emotional intelligence is your ability to identify, use and manage your own emotions, and understand emotion in others. When you strengthen these skills, you improve decision-making, build collaborative relationships, deal more effectively with stress, and adapt to change.
So how do you measure and boost the emotional intelligence of your team members?
HOW DOES IT WORK?
Genos EI survey
The survey measures how often someone demonstrates emotionally intelligent workplace behaviours, benchmarked against others. It looks at practical behaviours such as recognising emotions, managing reactions, and responding in ways that build trust and connection.
Depending on your needs, the assessment can be done as a self-assessment, or expanded into a 180° or 360° survey by including feedback from managers, peers and direct reports. This creates a clear picture of both self-perception and how others experience the individual.
Clear insights and practical outcomes
The results are delivered in a detailed, easy-to-understand report, highlighting strengths, blind spots, and opportunities for growth. We then guide you through the outcomes in a tailored debrief session, linking the insights directly to workplace challenges.
From there, we can design coaching, team workshops or leadership programs that help embed emotionally intelligent behaviours into everyday practice - lifting not only individual capability, but overall team performance and culture.
Next steps
The Genos EI reports provide your organisation with tangible, valuable data that can help you better support your employees and foster a culture of healthy high performance. With the right strategies in place, you'll see improved empathy, stronger leadership and more resilient teams.
